Contact
Direct contact channels for sourcing, support, and follow-up
Use this page to reach the right Ortelvia team for stock inquiries, quality follow-up, and general sourcing coordination.
Hub and working hours
Asia-based operating hours
The sourcing team works on UTC+8 business hours and supports global buyers across stock release, shortage sourcing, and order coordination.
- Sourcing hub
- Asia / UTC+8
- Working hours
- Monday-Friday | 9:00 AM-6:30 PM (UTC+8)
- Primary carriers
- DHL, FedEx, UPS
General inquiry form
Send a direct message through the shared contact flow
Use the form below for general sourcing questions, business introductions, or follow-up requests. You can paste project details directly into the message field.
Before you submit
- Include MPNs, quantities, target timing, and any quality notes in the message so the team can route the request faster.
- This contact form does not accept attachments in the current release. If you need to send a BOM or stock list file, use the BOM Quote page instead.
Procurement assurance
Baseline protections buyers usually ask about
Strict business confidentiality
Commercial discussions, sourcing details, and BOM-related information should be handled as confidential business material.
Confirmed dispatch planning
Stock release timing and carrier options such as DHL, FedEx, and UPS are confirmed during commercial review.